Frogshake

Here’s the second part to the Sony sucks! story. Surprisingly, I got a reply from Sony; but only to tell me that I had contacted the wrong department. So I wrote to the department they told me to write to and they again referred me to someone else. One last time I attempted to make someone care about my dilemma and the reply I got - and this is no joke - was that I should go to the sony.co.uk website and look for help there.Wow. I was glad they told me as I would have never thought of that on my own! Gsus.

Since contacting Sony brought me nothing but sorrow I stopped to pursue this fruitless endeavor and decided to send and email to amazon.co.uk instead. Boy, had I no idea what I was about to blunder into. Not that they weren’t helpful, they were very much so; however, it was confusing. I will not quote all the emails which have been sent back and forth, but will paraphrase the important parts.

My first email: Hello amazon employee, I purchased the The Shield Season 5 DVD and the last episode is 20 minutes short. Please tell Sony to fix it.

Amazon reply #1: Hello, we are very sorry! We’ll send you a new DVD box and you don’t even have to send the one you already own back “as the cost of returning the package is in this case prohibitively expensive.”

My second email: Hi! Well, thanks, but it’s really not your problem and I doubt a new DVD Box will solve the problem.

Amazon reply #2: Hello, we are very sorry! We will still send you a new DVD box, but you have to send the one you already own back.

My third email: Cheerio! Ok then, send me a new DVD box, but do you want me to send the first DVD box back or not?

Amazon reply #3: Hello, we are very sorry! You don’t even have to send the one you already own back “as the cost of returning the package is in this case prohibitively expensive.”

One of the three amazon employees I dealt with suggested giving one of the boxes to charity. I wonder if any charity would want it.

In the end all this emailing, wasting time surfing the web for information and obsessing didn’t get me far. In retrospect it didn’t get me anywhere. As a result I am stuck not with one, but with two DVD boxes which, not all that surprisingly, have the exact same flaw. I heart amazon.